Client churn if quality drops
Inconsistent hooks, sloppy captions, or missed turnarounds erode trust and results.
Watch these
- On-time deliveryLeading% edits delivered within SLAHealthy: β₯ 95%Act at: < 90%
- Revision rateDiagnosticEdits needing >1 revisionHealthy: < 20%Act at: β₯ 30%
- Churn (logo)Lagging% clients lost/moHealthy: < 10%Act at: β₯ 15%
What to do
- Lock a template stack (captions/emoji/lower-thirds) per client.
- Intake form with examples; 3 βvoice rulesβ; hook library shared.
- Weekly quality pass; backlog of b-roll/hook angles; backup editor.